However, the company will make the products more accessible by saving busy mothers' and professionals time by promoting an online marketplace for those who prefer less service. The company will maintain its core design values while being socially-conscious and committed to its employees. This new brand will bridge the gap between emerging and established women. Durability and comfort will have to be compromised to some extent for the sake of price and cost.Įmerge is a brand that will maintain the core values of Eileen Fisher while increasing the accessibility of its product for emerging women in an efficient and effective way. Eileen Fisher uses a traditional design approach incorporating seasonal 'passion pieces.' In order for Eileen Fisher to compete in the 'younger, cooler' arena, the company will have to adjust its traditional and individualized passion-driven approach to a competitive price-conscious customer preference. The quality of the core brand centers on high quality artisanal fabrics with premium yarns that provide durability and comfort. 'Speed-Pay' is a service that saves the credit card details from your most recent purchase and allows you to.
Four Things a service business get right.5 Services Marketing Mix & Customer Evaluation of Services 3.pdf. EILEEN FISHER: Repositioning the Brand by Anat Keinan. But, repositioning the brand has proven to be harder than. However, to drive growth, Eileen Fisher's management team wants to target a younger demographic and has revamped its Fall product line to offer more fashionable styles to appeal to younger women. Well-established fashion brand Eileen Fisher has traditionally appealed to older women. Case: Eileen Fisher: Repositioning the Brand (CP).
The in-class midterm will be essay / short-answer in format. By spinning off Emerge, the company is mitigating the risk of losing core customers with the new approach.įormat. Given that there are high negative biases against the Eileen Fisher brand within this group, the company must be nimble and spin off Emerge from the current brand. They can grow into Eileen Fisher's core brand. We consider emerging women the 'younger, cooler' customers that are up and coming. Also, this position makes it possible for Eileen Fisher to target a very specific age group that can grow into full-fledged customers of Eileen Fisher in the future. Emerging women command stronger buying power than the nascent group.īy employing the multi-branding approach, Eileen Fisher is mitigating the risk of transferring negative associations from the current brand to the new target market segment.Nascent women's negative perceptions are too high to nullify or overturn.The emerging age group (35-44) is going to sequentially transform into the established customers' age group (45-64).Emerging women are more similar to established customers than nascent women (ages 21-34).